Matchless Hair

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FAQ

At Matchless, we’re here to make your experience seamless and stress-free. 

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  • How to distinguish human hair from synthetic hair?

    The luster of real human hair is naturally subtle, unlike the overly bright and unnatural luster of synthetic hair. However, high-quality matte synthetic hair closely mimics the natural luster of real human hair, offering a realistic appearance.

    To test authenticity, burn a small strand of hair with a lighter. 100% human hair will burn to gray ash and emit a scent similar to burning hair or feathers, while synthetic hair will melt into a ball and produce a strong plastic odor.

  • What types of hair extensions are available? Common types include:

    Sew-in/Weft Extensions

    Nano Extensions

    Tape Ins Extensions

    Keratin Extensions

    Jewish Wigs and Toppers

    Others


  • Tips for Better Care of Your Hair and Hair Extensions

    Washing and Cleaning

    Use a wide-tooth comb or a detangling brush to prevent breakage. Use a gentle shampoo and conditioner: Choose sulfate-free and hydrating products to avoid stripping natural oils. Avoid hot water: Use lukewarm water to maintain hair and extension quality.

    Moisturizing and Conditioning

    Use Deep condition/leave-in conditioner: Apply lightly to extensions to avoid greasiness. Avoid applying products to roots: This prevents extensions from loosening or sliding. 

    Use Hair Mask : For a dry scalp, use nourishing and hydrating hair masks, and moisturize your scalp with oil at least twice a week. For an oily scalp, make sure to clean your hairbrush regularly to prevent tangling, and choose hair masks that help balance sebum production.

    Avoid Damage

    Stay away from harsh chemicals: Avoid chlorine and saltwater when swimming, or wear a swim cap to protect hair. 

  • Can I perm or dye my hair extension?

    Matchless Hair uses 100% premium raw hair materials. After installing hair extensions, avoid dyeing your hair right away to prevent any potential damage. We suggest opting for our pre-colored hair extensions to maintain the health of your hair. If you wish to dye it a different color, it's advisable to wait at least 2-3 months before doing so. If coloring is necessary, it's best to consult a professional.

  • Do you offer customization options?

    Yes! From color and length to texture and style, we work with you to create a personalized look that fits your needs.

  • Returns & Exchanges

    At Matchless Hair, we are committed to providing high-quality products to our customers. If you experience any quality issues with your purchase, please contact us directly at info@matchlesshair.com

    Eligibility: If the product is found to have a manufacturing defect or does not meet the quality standards upon receipt, you are eligible for an exchange* or full refund* of the product. (Taxes and shipment fees are not included.) The request must be made within 7 days of receiving the product.

    Exchange: We will send you a replacement of the same product, free of charge.

    Refund: If an exchange is not possible, we will issue a full refund to the original payment method.

    This policy does not cover issues resulting from misuse, accidental damage, or normal wear and tear. We stand behind the quality of our products and strive to ensure your satisfaction.

  • Still Have Questions?

    We're here to help! Contact our customer care team at info@matchlesshair.com or visit our Contact Us page for more information.

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Beauty Doesn't Need To Wait

Whether it's everyday or a special occasion, we have the perfect hair solution for you

Consistent Quality, Consistent You – Never Compromise on Hair.

+86 186 6194 1597
info@matchlesshair.com
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CONTACT
ADDRESS
  • Licang District, Qingdao, ShanDong, China